How Businesses Can Safeguard Their Communication Channels Against Hackers
Efficient communication is a cornerstone of business success. Internally, making sure your team communicates seamlessly helps you avoid friction losses, misunderstandings, delays, and overlaps. Externally, frustration-free customer communication is directly correlated to a positive customer experience and higher satisfaction. However, business communication channels are also a major target for cybercriminals. In recent years, especially since the pandemic, the number of cyberattacks has skyrocketed. Statistics show that last year alone, the number of hacks shot up by 38%. Worse, it still takes a business 277 days on average to identify a breach, causing a loss of $4.35 on average. So, how can businesses safeguard their communication channels against hackers, while still providing the best possible experience for customers and maintaining team productivity? Here's everything you need to know – and which mistakes you need to avoid . Use Secure Platforms # To begin with, there is